What Shipping Methods Are Available?
Do You Ship Internationally?
No, not yet, we are just based in Nigeria for the timing before we explore options of going internationally
How Long Will It Take To Get My Package?
It depends on the logistics or shipping methods you choose. Click on the Logistics Tab on the menu and head to the logistics sector and you will get more information on the company's logistics timing.
What Payment Methods Are Accepted?
We offer both online and offline payments with verified companies which we partner with and use their services.
Is Buying On-Line Safe?
Yes it is, because we help facilitate business to business and business to consumers trades and transactions smoothly.
How do I place an Order?
Here's a step-by-step guide on how customers can place an order on ARIZONAH's website and app:
Website:
1. Visit our website www.arizonahtm.com and log in or create an account.
2. Browse products by category or search for specific items using the search bar.
3. Select the desired product and click “Add to Cart.”
4. Review your cart, ensuring the correct products and quantities.
5. Proceed to checkout and fill in shipping and payment information.
6. Review and confirm your order details.
7. Submit your order and receive an order confirmation email.
App:
1. Download and install the ARIZONAH™ app from the App Store (iOS) or Google Play Store (Android).
2. Log in or create an account.
3. Browse products by category or search for specific items.
4. Select the desired product and tap “Add to Cart.”
5. Review your cart and proceed to checkout.
6. Fill in shipping and payment information.
7. Review and confirm your order details.
8. Submit your order and receive an order confirmation notification.
Additional Features:
- Product reviews and ratings
- Wishlist or favorites
- Order tracking
- Payment options (credit/debit cards, PayPal, etc.)
- Customer support
Order Tracking:
- Customers can track their orders through the website or app.
- Receive updates on order status, shipping, and delivery.
Customer Support:
- Contact ARIZONAH™'s customer support team via phone, email, or live chat for assistance with orders, products, or technical issues.
By following these steps, customers can easily place orders on ARIZONAH™'s website and app.
How Can I Cancel Or Change My Order?
To cancel or change your order on ARIZONAH™, follow these steps:
Canceling an Order:
1. Log in to your ARIZONAH™ account on the website or app.
2. Go to "Order History" or “My Orders.”
3. Find the order you want to cancel and click "Cancel Order" (if available).
4. Confirm cancellation reasons (if prompted).
5. Contact customer support if the "Cancel Order" option isn't available.
Changing an Order:
1. Contact ARIZONAH™'s customer support via phone, email, or live chat.
2. Provide your order number and specify the changes (e.g., shipping address, product quantity).
3. ARIZONAH™ will review and process the changes if possible.
Important Notes:
- Cancellation/change requests may not be possible after order processing or shipping.
- ARIZONAH™'s customer support team will review and respond to your request.
- Refunds or adjustments will be made according to ARIZONAH™'s refund policy.
Do I need an account to place an order?
With ARIZONAH™, you can typically place an order with or without an account. Here's how it usually works:
Guest Checkout:
- Our platforms allow guest checkout, where you can place an order without creating an account.
- You'll need to provide shipping and payment information.
Creating an Account:
- Having an account offers benefits like:
- Order tracking
- Saved payment and shipping information
- Exclusive promotions and discounts
- Faster checkout process
How Do I Track My Order?
To track your order on ARIZONAH™, follow these steps:
Website:
1. Log in to your ARIZONAH™ Logstics account.
2. Go to "Order History" or “My Orders.”
3. Find the order you want to track and click on it.
4. View the order status and tracking information.
App:
1. Open the ARIZONAH™ app.
2. Log in to your Logistics account.
3. Go to "Orders" or “Order History.”
4. Find the order you want to track and tap on it.
5. View the order status and tracking information.
Tracking Information:
- Once your order ships, you'll receive an email with tracking details.
- Use the tracking number to monitor your order's progress on the shipping carrier's website.
How Can I Return a Product?
To return a product on ARIZONAH™, follow these steps:
Check Return Policy:
- Review ARIZONAH™'s return policy to ensure your product is eligible for return.
Initiate Return:
- Log in to your ARIZONAH™ account on the website or app.
- Go to "Order History" or “My Orders.”
- Find the order containing the product you want to return and click "Return" (if available).
- Follow the return request process.
Contact Support:
- If the "Return" option isn't available, contact ARIZONAH™'s customer support team for assistance.
Return Instructions:
- ARIZONAH™ will provide return instructions, including:
- Reason for return
- Return shipping address
- Any additional requirements
Refund/Exchange:
- Once ARIZONAH™ receives and processes your return, you'll receive a refund or exchange according to their policy.
