Answers for every stage of the delivery journey.

Eligible bookings can be connected when the new account uses the same verified email or phone as the guest booking. This prevents duplicate shipment records.

ARIZONAH may use manual review for new accounts. You can still receive instructions on the pending page. Approval timing depends on risk and completeness of the submitted information.

Identity verification may be requested when an account or shipment appears suspicious, involves higher risk or requires stronger compliance. Documents are reviewed through restricted admin access.

Suspension may occur because of verification, payment risk, suspected fraud, unsafe activity, repeated policy breaches or regulatory instruction. Follow the notice and submit requested information through the secure route.

Controls include role-based access, private storage, credential hashing, secure sessions, audit logs and limited sharing with parties needed to deliver the service. Read the Privacy Policy for details and rights.

Yes. Guest booking is available for eligible services. After confirmation, you receive a tracking number and a private management link. Creating an account later can connect eligible previous shipments when the verified email or phone matches.

The quote uses the selected fulfilment method, origin and destination, distance or route zone, weight, dimensions, package category, delivery speed, declared value, insurance, transport method, remote-area requirements and active promotions. Final charges may change if the actual shipment differs from the booking.

The expiry time appears with the quote. A new quote may be required after expiry or when route, package, service, insurance, coupon or operational details change.

Yes. Use the Back controls to review each step before confirming. Once a booking is accepted, material changes such as destination, weight, contents or delivery method may require operations review and a recalculated price.

You need sender and recipient contact details, complete pickup and delivery locations, package description, quantity, approximate weight and dimensions, declared value, delivery method, service speed and any handling or access instructions.

Where scheduling is available, choose an offered pickup window during booking. Availability depends on the branch, route, service level, operating hours and driver capacity.

Yes, if you are authorized and provide accurate sender, recipient and billing information. The person tendering the package must have lawful authority to ship the goods and accept the applicable terms.

The platform creates the shipment, assigns a tracking number, records the selected payment state and provides a secure management route. Dispatch or pickup activity begins only after any required payment, eligibility and operational checks are satisfied.

Create a customer account and contact the business team with expected volume, routes, billing needs, pickup schedule and integration requirements. Enterprise onboarding may include verification and commercial terms.

Authorized applications can request quotes, create shipments, read shipment status, list supported spots and receive webhook updates, subject to assigned scopes and environment settings.

ARIZONAH sends signed event payloads to the configured endpoint when relevant shipment or payment events occur. Partners should verify signatures, return successful responses quickly and process events idempotently.

Store secret keys only on secure servers, use the correct test or live environment, rotate compromised credentials and send idempotency keys for create operations so retries do not create duplicate shipments.

Coverage depends on current partner routes, origin, destination, product type and compliance requirements. Submit an international enquiry before tendering the package.

Common requirements include a commercial or pro forma invoice, packing list, identity or company details, country-of-origin information, transport reference and any product-specific permit or certificate.

The responsible party must be agreed before movement. Duties, taxes, brokerage, storage or inspection charges may not be included in the transport quote unless expressly stated.

Customs may inspect goods, reassess value, request documents, require permits or wait for duties. ARIZONAH can coordinate information but cannot guarantee or override a customs authority’s release decision.

Only where the route, carrier and law permit and prior approval is obtained. Batteries, chemicals, medicines, food, plants and other controlled goods may require specialist packaging, declarations and permits or may be refused.

The sender is responsible for packaging the goods safely and truthfully declaring the contents. ARIZONAH may refuse or require repackaging where the package is unsafe, leaking, open or unsuitable for normal handling.

Use a rigid outer box, individual wrapping, cushioning on every side, internal separation and strong tape. Record photos before and after sealing and select fragile handling where available.

Illegal goods, explosives, unauthorized weapons, unlawful drugs, stolen or counterfeit goods, undeclared hazardous materials and any item prohibited by law or destination rules are not accepted. Review the full Prohibited and Restricted Items Policy.

These items may be restricted and require prior approval, special packaging, labels or a different transport mode. Air transport rules can be stricter. Never hide them inside a general description.

Declared value is the realistic value of the goods stated for operational, customs, insurance and claims purposes. It should be supported by an invoice, receipt, valuation or replacement-cost evidence where relevant.

No. Insurance or shipment protection must be specifically selected and accepted, and separate coverage limits, evidence requirements and exclusions may apply.

Report it promptly through the secure shipment page or support. Preserve the goods and packaging and provide tracking details, original-condition photos, checkpoint photos, proof of value and a clear description.

Available options may include hosted card checkout, bank transfer, wallet balance and cash on delivery. Admin settings, route, customer profile and gateway readiness determine which options appear.

Card payment is shown only when an approved gateway is configured and active. If unavailable, use another offered method or contact support. ARIZONAH does not collect full card details directly in the booking form.

Bank transfers remain pending until the finance team matches the amount, receiving account, transfer reference and booking. Use the exact reference and keep proof of payment.

COD may be limited by route, shipment value, service type, customer history and operational policy. The recipient must be ready to pay using the accepted method before handoff.

Eligible customers may receive wallet credits, refunds or promotional balances. Wallet activity appears in the signed-in dashboard. Credits are not cash unless the applicable terms expressly allow withdrawal.

Signed-in customers can open Payments or Shipment History. Guest customers use the secure management link or confirmation route. Availability depends on the shipment and payment stage.

After ARIZONAH approves and submits a refund, the bank or payment provider controls final posting time. Card and bank refunds may take several business days. Wallet refunds may appear sooner.

Do not keep retrying without checking payment status. Contact support with the tracking or quote reference, provider reference, amount, date and proof of debit so finance can reconcile it.

Routes may include doorstep-to-doorstep, doorstep-to-spot, spot-to-doorstep and spot-to-spot. Availability and price depend on active ARIZONAH spots, branch coverage and the selected route.

Use the Spots section on the website or select a spot during booking. Confirm the location, operating hours and services before travelling.

Contact support before the shipment reaches final delivery. A route change may require recipient confirmation, a new price, a supported spot and additional processing time.

The driver or operations team records the reason, such as inaccessible address, package not ready, unsafe packaging or unavailable sender. A new attempt may be scheduled and additional charges may apply where the failed attempt was not caused by ARIZONAH.

Depending on the route, the shipment may be held for redelivery, moved to an approved spot, returned to a branch or returned to sender. The recipient should respond to contact attempts and follow any secure collection instructions.

Proof may include OTP confirmation, signature, recipient name, identity check, QR scan, collection code, location event, photo, branch handoff or another approved control. The method depends on service type and shipment risk.

Displayed times are estimates unless a written service commitment states otherwise. Traffic, weather, customs, address access, recipient availability, security incidents and partner events can affect timing.

It appears on the booking confirmation, secure management page, QR code, customer dashboard, invoice or confirmation email where email delivery is configured.

Location and status events can be delayed by device connectivity, battery settings, partner synchronization or a period without a new operational milestone. The latest verified event remains visible until a new one is recorded.

The QR code opens the tracking route or authorized shipment workflow. It does not automatically expose private account actions. Staff and drivers should still follow role and identity controls.

Clear photos record the original contents and packaging condition, reduce mix-ups and support claims or delivery-proof review. Include full views and close-ups of fragile or high-value areas.

Depending on access, photos may be added by the sender, customer, driver, branch staff or authorized operations personnel. Each upload should identify the shipment stage, place and condition.

Open support with the tracking number and describe the incorrect event. Include the date, expected status and any evidence. Do not share a private management link publicly.