This Privacy Policy explains how ARIZONAH™ Logistics processes personal information when you use our website, applications, guest booking, customer accounts, driver or staff portals, pickup spots, tracking, support, payment services and APIs.
1. Who controls your information
The ARIZONAH operating entity identified on your booking or corporate record acts as the data controller for the relevant service. Payment providers, infrastructure vendors, communications providers, mapping services and delivery partners may process limited information under their own legal obligations or on our instructions.
2. Information we collect
- Identity and contact details, including names, email addresses, phone numbers and account credentials.
- Booking and shipment data, including addresses, landmarks, package description, value, weight, dimensions, service choice and delivery instructions.
- Verification information, including identity documents, selfies, driver licences, vehicle and insurance records where required.
- Tracking and operational data, including status events, location records, branch or spot handoffs, QR activity, photos, signatures, OTP confirmation and proof of delivery.
- Payment and billing information, including method, reference, amount, currency, invoice and refund status. Hosted payment providers process card details; ARIZONAH does not need to store full card numbers.
- Support, complaint and claim records.
- Device, browser, log, cookie, security and API request information.
3. Why we use information
We process information to provide quotes, create and manage shipments, collect and verify payments, communicate delivery updates, prevent fraud, protect people and goods, comply with law, resolve complaints, process claims, maintain records, improve operations and support authorized business integrations.
4. Lawful bases
Depending on the activity and applicable law, processing may be based on contract, steps requested before a contract, legal obligation, legitimate interests, protection of vital interests or consent. Where consent is used, you may withdraw it for future processing, although another lawful basis may still apply to operational or legal records.
5. Who receives information
Information may be shared with assigned drivers, branches, pickup spots, destination partners, payment providers, banks, insurers, communications vendors, cloud and security providers, customs or regulatory authorities, professional advisers and other parties needed to complete the service. We limit information to what is reasonably necessary for the task.
6. International data transfers
International shipping and cloud services may involve processing outside your country. Where required, we use contractual, organizational or legal safeguards and assess the destination, provider and data involved.
7. Retention
We retain information for as long as needed for active services, account administration, payment reconciliation, tax and legal records, safety, fraud prevention, claims, disputes, audit and regulatory obligations. Retention periods vary by record type. Data may be deleted, anonymized or restricted when no longer required.
8. Security
We use role-based access, encryption where appropriate, private storage, credential hashing, audit logs, signed webhooks, environment separation and operational review. No system is completely risk-free, so users must also protect passwords, OTPs, API keys and private shipment links.
9. Your rights
Subject to applicable law and identity verification, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent or information about processing. Some requests may be limited where records are required for legal claims, payments, fraud prevention or regulatory duties.
10. Children
The service is not designed for unsupervised use by children. A parent, guardian or authorized adult should make bookings and provide any necessary information for a minor recipient.
11. Risk and automated controls
We may use rules or automated signals to identify suspicious bookings, duplicate activity, payment risk or account abuse. Material account restrictions are subject to human review where appropriate, and customers may contact support to provide clarification or documents.
12. Cookies and analytics
Our use of cookies, local storage and similar technologies is explained separately in the Cookie Policy. Essential storage may be required for security, sessions, preferences and booking continuity.
13. Complaints
Contact our privacy team first so we can investigate. You may also have the right to complain to the Nigeria Data Protection Commission or another competent supervisory authority, depending on your location and the processing involved.
14. Updates
We may update this Policy as services, vendors or legal requirements change. The version and effective date shown on this page identify the current published Policy.