Answers for every stage of the delivery journey.

Eligible bookings can be connected when the new account uses the same verified email or phone as the guest booking. This prevents duplicate shipment records.

ARIZONAH may use manual review for new accounts. You can still receive instructions on the pending page. Approval timing depends on risk and completeness of the submitted information.

Identity verification may be requested when an account or shipment appears suspicious, involves higher risk or requires stronger compliance. Documents are reviewed through restricted admin access.

Suspension may occur because of verification, payment risk, suspected fraud, unsafe activity, repeated policy breaches or regulatory instruction. Follow the notice and submit requested information through the secure route.

Controls include role-based access, private storage, credential hashing, secure sessions, audit logs and limited sharing with parties needed to deliver the service. Read the Privacy Policy for details and rights.