Answers for every stage of the delivery journey.

Yes. Guest booking is available for eligible services. After confirmation, you receive a tracking number and a private management link. Creating an account later can connect eligible previous shipments when the verified email or phone matches.

The quote uses the selected fulfilment method, origin and destination, distance or route zone, weight, dimensions, package category, delivery speed, declared value, insurance, transport method, remote-area requirements and active promotions. Final charges may change if the actual shipment differs from the booking.

The expiry time appears with the quote. A new quote may be required after expiry or when route, package, service, insurance, coupon or operational details change.

Yes. Use the Back controls to review each step before confirming. Once a booking is accepted, material changes such as destination, weight, contents or delivery method may require operations review and a recalculated price.

You need sender and recipient contact details, complete pickup and delivery locations, package description, quantity, approximate weight and dimensions, declared value, delivery method, service speed and any handling or access instructions.

Where scheduling is available, choose an offered pickup window during booking. Availability depends on the branch, route, service level, operating hours and driver capacity.

Yes, if you are authorized and provide accurate sender, recipient and billing information. The person tendering the package must have lawful authority to ship the goods and accept the applicable terms.

The platform creates the shipment, assigns a tracking number, records the selected payment state and provides a secure management route. Dispatch or pickup activity begins only after any required payment, eligibility and operational checks are satisfied.