ARIZONAH help centre
Answers for every stage of the delivery journey.
Browse 50 comprehensive questions covering booking, pricing, pickup, tracking, payments, shipment protection, accounts, business integrations and international shipping.
Help category
Packaging, Insurance and Restricted Items
Who is responsible for packaging?+
The sender is responsible for packaging the goods safely and truthfully declaring the contents. ARIZONAH may refuse or require repackaging where the package is unsafe, leaking, open or unsuitable for normal handling.
How should I pack fragile items?+
Use a rigid outer box, individual wrapping, cushioning on every side, internal separation and strong tape. Record photos before and after sealing and select fragile handling where available.
What items are prohibited?+
Illegal goods, explosives, unauthorized weapons, unlawful drugs, stolen or counterfeit goods, undeclared hazardous materials and any item prohibited by law or destination rules are not accepted. Review the full Prohibited and Restricted Items Policy.
Can I ship batteries, liquids or perfumes?+
These items may be restricted and require prior approval, special packaging, labels or a different transport mode. Air transport rules can be stricter. Never hide them inside a general description.
What is declared value?+
Declared value is the realistic value of the goods stated for operational, customs, insurance and claims purposes. It should be supported by an invoice, receipt, valuation or replacement-cost evidence where relevant.
Does declared value automatically mean the shipment is insured?+
No. Insurance or shipment protection must be specifically selected and accepted, and separate coverage limits, evidence requirements and exclusions may apply.
How do I submit a damage or loss claim?+
Report it promptly through the secure shipment page or support. Preserve the goods and packaging and provide tracking details, original-condition photos, checkpoint photos, proof of value and a clear description.
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