Answers for every stage of the delivery journey.

Available options may include hosted card checkout, bank transfer, wallet balance and cash on delivery. Admin settings, route, customer profile and gateway readiness determine which options appear.

Card payment is shown only when an approved gateway is configured and active. If unavailable, use another offered method or contact support. ARIZONAH does not collect full card details directly in the booking form.

Bank transfers remain pending until the finance team matches the amount, receiving account, transfer reference and booking. Use the exact reference and keep proof of payment.

COD may be limited by route, shipment value, service type, customer history and operational policy. The recipient must be ready to pay using the accepted method before handoff.

Eligible customers may receive wallet credits, refunds or promotional balances. Wallet activity appears in the signed-in dashboard. Credits are not cash unless the applicable terms expressly allow withdrawal.

Signed-in customers can open Payments or Shipment History. Guest customers use the secure management link or confirmation route. Availability depends on the shipment and payment stage.

After ARIZONAH approves and submits a refund, the bank or payment provider controls final posting time. Card and bank refunds may take several business days. Wallet refunds may appear sooner.

Do not keep retrying without checking payment status. Contact support with the tracking or quote reference, provider reference, amount, date and proof of debit so finance can reconcile it.