ARIZONAH help centre
Answers for every stage of the delivery journey.
Browse 50 comprehensive questions covering booking, pricing, pickup, tracking, payments, shipment protection, accounts, business integrations and international shipping.
Help category
Pickup, Spots and Delivery
What delivery methods are available?+
Routes may include doorstep-to-doorstep, doorstep-to-spot, spot-to-doorstep and spot-to-spot. Availability and price depend on active ARIZONAH spots, branch coverage and the selected route.
How do I find the nearest ARIZONAH spot?+
Use the Spots section on the website or select a spot during booking. Confirm the location, operating hours and services before travelling.
Can I change from doorstep delivery to a pickup spot?+
Contact support before the shipment reaches final delivery. A route change may require recipient confirmation, a new price, a supported spot and additional processing time.
What happens if the driver cannot complete pickup?+
The driver or operations team records the reason, such as inaccessible address, package not ready, unsafe packaging or unavailable sender. A new attempt may be scheduled and additional charges may apply where the failed attempt was not caused by ARIZONAH.
What if the recipient is unavailable?+
Depending on the route, the shipment may be held for redelivery, moved to an approved spot, returned to a branch or returned to sender. The recipient should respond to contact attempts and follow any secure collection instructions.
What counts as proof of delivery?+
Proof may include OTP confirmation, signature, recipient name, identity check, QR scan, collection code, location event, photo, branch handoff or another approved control. The method depends on service type and shipment risk.
Are delivery times guaranteed?+
Displayed times are estimates unless a written service commitment states otherwise. Traffic, weather, customs, address access, recipient availability, security incidents and partner events can affect timing.
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