ARIZONAH help centre
Answers for every stage of the delivery journey.
Browse 50 comprehensive questions covering booking, pricing, pickup, tracking, payments, shipment protection, accounts, business integrations and international shipping.
Help category
Tracking and Photos
Where can I find my tracking number?+
It appears on the booking confirmation, secure management page, QR code, customer dashboard, invoice or confirmation email where email delivery is configured.
Why has live tracking not updated recently?+
Location and status events can be delayed by device connectivity, battery settings, partner synchronization or a period without a new operational milestone. The latest verified event remains visible until a new one is recorded.
What is the shipment QR code used for?+
The QR code opens the tracking route or authorized shipment workflow. It does not automatically expose private account actions. Staff and drivers should still follow role and identity controls.
Why should I upload package photos before pickup?+
Clear photos record the original contents and packaging condition, reduce mix-ups and support claims or delivery-proof review. Include full views and close-ups of fragile or high-value areas.
Who can add shipment checkpoint photos?+
Depending on access, photos may be added by the sender, customer, driver, branch staff or authorized operations personnel. Each upload should identify the shipment stage, place and condition.
How do I report an incorrect status or photo?+
Open support with the tracking number and describe the incorrect event. Include the date, expected status and any evidence. Do not share a private management link publicly.
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